Privacy Policy

This Privacy Policy explains how Bet Us, in the context of the Bet Us configuration and the website available at betuzca.com (the "Website"), collects and uses personal data of visitors and registered players. It applies to United Kingdom residents who visit the Website, view content, contact support, or attempt to open or use an account. Please note that the gambling services of Bet Us are not legally available to UK residents. By accessing the Website, you acknowledge that your data may be processed outside the UK. This Privacy Policy is effective from 6 November 2025.

Who We Are

For the purposes of this Privacy Policy, "Bet Us", "we", "us" or "our" refers to the offshore online gambling operator responsible for the Website betuzca.com. The Website is operated from outside the United Kingdom under licences claimed from jurisdictions such as Curaçao and the Government of Anjouan, Union of Comoros. The United Kingdom is listed as a restricted jurisdiction in our Terms and Conditions, and the gambling services are not intended for or lawfully available to UK residents.

Due to the offshore nature of our operations and the limited corporate transparency of the licensing jurisdictions involved, the full legal name, registered address and company registration number of the operating company are not publicly disclosed in the information you have received. Where required by applicable data protection laws, we will provide or confirm the identity and contact details of the data controller to you directly (for example, in your account area or upon written request).

We have appointed an internal data protection contact (Data Protection Officer or equivalent "data protection department") responsible for overseeing questions in relation to this Privacy Policy:

Data protection contact: Data Protection Officer, Bet Us (betuzca.com)
Contact channels: 24/7 live chat on the Website and the general customer support email address and/or contact form provided in your account area or on the "Contact" section of betuzca.com (please include "Privacy" in the subject line).
Preferred language: English.

Regional compliance note: Although Bet Us is not licensed by the UK Gambling Commission and operates from outside the UK, we aim to handle personal data of UK visitors in line with high-level standards derived from the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018 and, where relevant, Mexican data protection law.

What Personal Data We Collect

Account and Identity Data

Registration data: When you attempt to open or use an account, we may collect your full name, username, date of birth, email address, country of residence, phone number and chosen password.
KYC/verification data: To comply with know-your-customer (KYC) and anti-money-laundering (AML) requirements, we may request copies of identity documents (such as passport, ID card or driving licence), proof of address, and where necessary, information about the source of funds.
Communication records: Any information you provide through live chat, email correspondence, contact forms or recorded calls with customer support.

Technical and Usage Data

Technical identifiers: IP address, approximate geolocation based on IP, device identifiers, browser type and version, operating system and language settings.
Log and session data: Dates and times of visits, pages viewed, referral URLs, login attempts, session duration and technical error logs.
Security and fraud-prevention data: Information about the use of VPNs or other masking technologies, suspicious login patterns, and device fingerprinting signals used to detect restricted or fraudulent activity.

Financial and Transaction Data

Payment data: Limited payment details such as the last digits of card numbers (tokenised where possible), card type, payment method, issuing country and payment provider identifiers. Full card data are generally processed by secure payment processors and not stored by us in plain form.
Transaction history: Deposits, withdrawals, bonuses claimed, chargebacks, refunds, and other financial transactions associated with your account.

Behavioural and Profile Data

Gaming and betting history: Records of wagers, wins and losses, game preferences, time spent playing, and bonus usage, including attempts to use the service from restricted jurisdictions such as the UK.
Interaction data: Clicks, navigation paths, promotions viewed, banners clicked, and interactions with responsible gambling tools where available.
Marketing profile data: Inferred interests, segments and preferences based on your behaviour, subject to your marketing consent where required.

Cookies and Similar Technologies

Cookies: Small text files stored on your device to remember your settings, maintain your session and understand how you use the Website.
Similar technologies: Web beacons, pixels, tags, local storage and device fingerprinting technologies used for security, analytics and, where permitted, targeted marketing.

Regional compliance note: For UK-based visitors, the use of non-essential cookies (e.g. advertising cookies) is based on your consent through a cookie banner or settings panel, in line with UK ePrivacy rules as interpreted alongside UK GDPR.

Legal Basis for Processing

Because Bet Us operates from outside the United Kingdom, the precise legal framework that applies to your data may depend on your location and the nature of your interaction with the Website. Where the UK GDPR or the EU GDPR applies, we rely on the following legal bases in Article 6 UK/EU GDPR. Where Mexican law applies, we align our practices with the Federal Law on Protection of Personal Data Held by Private Parties.

Performance of a contract: We process personal data that are strictly necessary to provide you with the services you request (such as creating and maintaining your betting account, processing deposits and withdrawals, verifying your identity and enabling gameplay), even though UK residents are not permitted to use the gambling services. If you attempt to register or transact, processing is required to administer and, where necessary, close or block your account.
Compliance with legal obligations: We process your data to meet legal and regulatory requirements imposed by our licensing and operating jurisdictions (for example, AML/KYC laws in Curaçao or Anjouan, accounting obligations and record-keeping requirements). This includes verifying your age and identity, monitoring suspicious activity, retaining transactions and cooperating with competent authorities.
Legitimate interests: We process certain data to pursue our legitimate business interests, provided these are not overridden by your rights and freedoms. Legitimate interests include securing our systems, detecting and preventing fraud, ensuring that UK residents do not use the gambling services contrary to our Terms and Conditions, protecting the integrity of our games, improving our products and analytics, and defending our legal rights.
Consent: We rely on your consent for specific, clearly explained purposes, such as sending you direct electronic marketing communications where local law requires consent, or placing non-essential cookies and similar tracking technologies on your device. You may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Vital interests and legal claims: In rare cases, we may process data to protect your vital interests or those of another person (for example, in connection with serious problem gambling behaviour) or to establish, exercise or defend legal claims in any relevant jurisdiction.

Regional compliance note: For Mexican users (for example, if you access the service from Mexico), we align our processing purposes and legal bases with the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility under Mexican law, including recognition of ARCO rights (access, rectification, cancellation and opposition).

Purpose of Processing

We use the personal data described above for clearly defined and legitimate purposes, which include:

Providing and operating the Website and services: Managing your registration, verifying your age and identity, operating your account, processing deposits and withdrawals, settling bets, and maintaining technical access to the Website. In the context of the Bet Us configuration, this also includes enforcing restrictions that prevent UK residents from lawfully using the gambling services.
Customer support and communication: Responding to your questions and complaints, providing technical support, and communicating with you about changes to our services, terms or policies.
Compliance, risk management and fraud prevention: Conducting KYC/AML checks, monitoring transactions and gameplay for suspicious activity, detecting the use of VPNs or similar technologies to bypass geographic restrictions, preventing abuse of bonuses and mitigating financial or regulatory risk.
Improving our services: Analysing how visitors navigate and use the Website, testing new features, and optimising performance, content layout and security based on aggregated or pseudonymised data.
Marketing and promotions: Subject to applicable law and your preferences, providing you with tailored offers, newsletters, bonuses and other promotional communications through email, SMS, push notifications or on-site banners.
Legal and administrative purposes: Handling disputes, responding to demands from regulators or law enforcement, enforcing our Terms and Conditions (including actions against UK-based users who breach territorial restrictions), and maintaining business records.

Regional compliance note: For UK visitors, we emphasise compliance and security, including enforcing the prohibition on account use from the United Kingdom, while aligning with transparency and purpose-limitation principles under UK GDPR.

Disclosure & Sharing

We do not sell your personal data. We may, however, share your data with carefully selected third parties where necessary for the purposes described in this Privacy Policy, subject to appropriate safeguards and contractual protections.

Payment service providers and banks: To process deposits and withdrawals, verify card or account ownership, manage chargebacks and prevent fraud, we share relevant transaction and identification data with payment processors, card schemes and financial institutions.
Identity verification and fraud prevention partners: To perform KYC checks and detect suspicious behaviour, we may share identity, contact, device and transaction data with specialised verification services, credit reference agencies or fraud-prevention databases.
IT, hosting and security providers: We use third-party vendors for web hosting, content delivery networks (CDNs), DDoS protection, system monitoring, email delivery and other technical operations. These providers may process technical and usage data on our behalf.
Analytics and marketing partners: Subject to cookie consent where required, we may share pseudonymised or aggregated data with analytics providers and, where legally permitted, with advertising networks to measure performance and deliver relevant campaigns. UK visitors will not receive targeted gambling marketing where this would breach UK advertising or data protection rules.
Group entities and affiliates: Where relevant, we may share data with entities within the same corporate group and with affiliated brands for internal administration, consolidated reporting and cross-promotion, in line with applicable law and your preferences.
Regulators, law enforcement and dispute bodies: We may share information with gaming regulators in our licensing jurisdictions, financial intelligence units, tax authorities, courts, lawyers, auditors or other competent bodies when required by law or reasonably necessary to protect our rights or those of third parties.
Business transfers: If we undergo a merger, acquisition, corporate restructuring or asset sale, your data may be transferred as part of that transaction, subject to confidentiality and data protection safeguards.

Regional compliance note: For transfers involving UK residents or EU/EEA users, we seek to ensure that any data recipients outside the UK/EEA offer an adequate level of protection, or that we implement appropriate safeguards such as standard contractual clauses where UK/EU law applies.

International Transfers

Because Bet Us operates from offshore jurisdictions and uses global service providers, your personal data may be transferred to and processed in countries outside the United Kingdom and the European Economic Area ("EEA"). These countries may have different, and in some cases weaker, data protection standards than those in the UK or EU.

Operating jurisdictions: Your data may be processed in jurisdictions such as Curaçao, Costa Rica or Anjouan (Union of Comoros), which are referenced in our licensing and operational documentation. These jurisdictions may not provide data protection laws equivalent to UK GDPR.
Service provider locations: Our IT, hosting, payment and analytics providers may be located or may process data in other countries, including the United States or other non-UK/EEA states, depending on their infrastructure.
Safeguards for UK/EU data: Where the UK GDPR or EU GDPR applies to a transfer, and the destination country has not been deemed to provide an adequate level of protection, we aim to use appropriate safeguards such as standard contractual clauses approved by the relevant authorities, together with technical and organisational measures to protect your data.
Awareness of local limitations: Some jurisdictions in which we operate or host data may lack robust enforcement mechanisms or independent supervisory authorities. This may limit the practical enforceability of your rights compared to the protections offered by, for example, the UK Information Commissioner's Office or the Mexican data protection authority.

Regional compliance note: If you are located in the UK or EU, you should be aware that, despite our efforts to implement contractual safeguards, your data may be processed in jurisdictions with a lower level of legal protection. By using the Website, you understand and acknowledge these risks, particularly in light of the offshore nature of our operations.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and regulatory requirements, and resolving disputes. Because we operate in regulated gambling jurisdictions, some retention periods are driven by AML and gaming regulations.

Account and identity data: Basic account details and KYC documents are typically retained for the duration of your relationship with us and for up to five (5) years following account closure or your last transaction, whichever is later, unless a longer period is required by applicable AML or gaming laws (which may extend retention up to ten (10) years in certain cases).
Transaction and betting history: Financial records, betting logs and related data are generally retained for at least seven (7) years after the transaction or event, to comply with regulatory and tax requirements and to support the resolution of any disputes.
Customer support data: Communications with customer support (including live chat logs, emails and call recordings) are usually stored for three (3) years from the date of the interaction, unless required longer for legal or regulatory reasons.
Marketing data: Data used for direct marketing is retained until you withdraw your consent or object to processing, or after a period of three (3) years of inactivity, after which it may be anonymised or deleted, unless retention is required for proof of consent or compliance records.
Cookies and tracking technologies: Cookie lifetimes vary by type and purpose; session cookies expire when you close your browser, while persistent cookies may remain on your device for periods typically ranging from a few days to two years, unless you delete them earlier via your browser or our cookie settings.

When retention periods expire, or when data is no longer needed for the purposes described, we will either securely delete or anonymise your personal data so that it can no longer be associated with you. In some cases, we may be unable to fully erase your data due to legal obligations, in which case we will restrict processing to storage only.

Regional compliance note: For UK and Mexican users, we apply retention practices designed to respect the principles of data minimisation and storage limitation under UK GDPR and Mexican data protection law.

Your Rights

Depending on your location and the laws that apply to the processing of your personal data, you may have a range of rights concerning how we use your information. Where the UK GDPR or EU GDPR applies, and in alignment with Mexican privacy law, these rights include the following.

Right of access: You can request confirmation as to whether we process personal data about you and, if so, receive a copy of that data along with information about how we use it.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data. Where possible, you should keep your profile information up to date through your account settings.
Right to erasure ("right to be forgotten" / cancellation): You may request deletion of your personal data where, for example, it is no longer necessary for the purposes for which it was collected, you have withdrawn consent (where consent is the sole legal basis) or you believe the processing is unlawful. We may need to retain certain data where required by AML, gaming or other legal obligations.
Right to restriction of processing: You may request that we restrict the processing of your data in certain circumstances, such as while we verify its accuracy or assess an objection you have raised.
Right to object: Where we rely on legitimate interests to process your data, you may object to such processing. We will assess your objection and cease processing unless we have compelling legitimate grounds that override your interests, rights and freedoms, or we need the data for legal claims. You can always object to direct marketing at any time.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you can request a copy of your personal data in a structured, commonly used and machine-readable format, and ask us to transmit it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before your withdrawal but may affect our ability to continue providing certain services.
Rights in relation to automated decision-making: If we make decisions about you solely through automated means that have legal or similarly significant effects (for example, fraud or risk scoring), you may have the right to obtain human review, express your point of view and contest the decision, subject to applicable law.

Under Mexican law, you may have ARCO rights (Access, Rectification, Cancellation and Opposition), which substantially mirror the access, rectification, erasure and objection rights listed above. We aim to honour ARCO requests through the same channels used for GDPR-related rights.

How to exercise your rights: You can exercise your rights by contacting our data protection contact via live chat or the support email/contact form indicated in your account area, clearly stating that your request concerns "data protection" or "privacy" and specifying which right you wish to exercise. We may ask you to provide information to verify your identity and confirm your relationship with us.

Response times and fees: We aim to respond to all valid requests within 30 days of receipt. This period may be extended by a further two months for complex or multiple requests, in which case we will inform you of the extension and reasons. In general, we handle these requests free of charge, but we may charge a reasonable fee or refuse to act on requests that are manifestly unfounded or excessive, in line with applicable law.

Regional compliance note: The availability and enforceability of these rights may be affected by the offshore nature of our operations and by differing levels of regulatory oversight in our operating jurisdictions. However, our internal policies aim to provide a consistent level of protection and responsiveness to rights requests from UK, EU and Mexican users.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to provide, secure and improve the Website, to understand how it is used, and, where permitted, to personalise content and marketing. Cookies fall into the following categories.

Strictly necessary cookies (session and persistent): These cookies are essential for the operation of the Website and the provision of core features, such as logging in, maintaining your session, enabling security controls and remembering your privacy preferences. They cannot be switched off through our systems, although you can configure your browser to block them (which may impair functionality).
Functional cookies: These cookies remember choices you make (such as language or region) and provide enhanced, more personalised features. They may be set by us or by third-party providers whose services we use.
Analytics and performance cookies: These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of the Website. They help us understand which pages are most and least popular and how visitors move around the site. Information collected is generally aggregated and may be pseudonymised.
Advertising and targeting cookies: These cookies may be set through our site by us or our advertising partners in order to build a profile of your interests and show you relevant ads on our site or on other websites. They work by uniquely identifying your browser and device. For UK visitors, such cookies are only used where you have given your consent and in compliance with applicable advertising and data protection regulations.

Managing cookies: You can manage your cookie preferences in several ways:

Using the cookie banner or internal cookie settings panel (where available) to accept or reject non-essential cookies.
Adjusting your browser settings to block or delete cookies, or to notify you before a cookie is placed. Please refer to your browser's help section for detailed instructions.
Using opt-out mechanisms provided by some third-party analytics and advertising providers, where applicable.

Regional compliance note: For users in the UK and EU, we rely on consent for non-essential cookies and provide clear information about the purposes of each cookie category, in line with UK and EU ePrivacy and GDPR guidance.

Data Security

We take the security of your personal data seriously and implement technical and organisational measures designed to protect it against unauthorised access, loss, misuse or alteration. Given the cross-border nature of our infrastructure and the offshore jurisdictions involved, we place particular emphasis on network and application security.

Encryption in transit and at rest: We aim to use industry-standard Transport Layer Security (TLS) protocols (TLS 1.2 or higher) to encrypt data transmitted between your browser and our servers. Sensitive data, such as passwords and critical account information, are stored in encrypted or hashed form in our systems.
Access controls and authentication: Access to personal data is restricted to personnel and service providers who need it to perform their duties. We apply role-based access controls, strong authentication mechanisms and, where appropriate, multi-factor authentication for administrative access.
Infrastructure and network security: Our production infrastructure is protected by firewalls, intrusion detection and prevention systems, and DDoS mitigation services (for example, through reputable content delivery networks and security providers). Systems are monitored for unusual activity and vulnerabilities.
Security testing and audits: We periodically review our security posture through internal assessments and, where appropriate, external audits or penetration testing. We seek to align our controls with recognised frameworks such as ISO 27001 or SOC 2 where proportionate to our risk profile, although formal certification may not be held.
Staff training and policies: Employees and contractors with access to personal data receive training on data protection, confidentiality and information security and are bound by contractual obligations regarding the handling of personal data.
Incident response: We maintain procedures for identifying, reporting and responding to suspected data breaches. Where required by applicable law, we will notify relevant supervisory authorities and affected individuals of a personal data breach without undue delay and within applicable legal timeframes.

Regional compliance note: While some of our systems may be located in jurisdictions with less prescriptive security regulation than the UK, our internal policies aim to provide a level of protection consistent with the principles of UK GDPR, EU GDPR and Mexican data protection law.

Complaints & Contacts

If you have questions, concerns or complaints about how we process your personal data, or if you wish to exercise any of your rights, you should first contact our data protection contact so that we can attempt to resolve the issue directly.

Primary contact: Data Protection Officer, Bet Us (betuzca.com).
How to contact us: Use the live chat function on the Website or the general support email/contact form indicated in your account area or in the "Contact" section of betuzca.com, clearly labelling your message as a "Privacy" or "Data Protection" request or complaint.
Information to provide: Your full name, account identifier (if applicable), country of residence, a clear description of your request or complaint, and any supporting documentation.
Response timeframe: We aim to acknowledge receipt of complaints within a reasonable time and to provide a substantive response within 30 days, subject to any extensions permitted by law for complex matters.

If you are not satisfied with our response or believe that we are processing your personal data in breach of applicable data protection laws, you may have the right to lodge a complaint with a supervisory authority. The appropriate authority depends on your location and the laws that apply.

United Kingdom: If and to the extent UK data protection law applies to our processing of your personal data, you may lodge a complaint with the UK Information Commissioner's Office (ICO). Website: https://ico.org.uk.
European Union/EEA: If EU GDPR applies, you may contact the data protection authority in the EU Member State where you live or work, or where the alleged infringement occurred.
Mexico: If Mexican data protection law applies, you may lodge a complaint with the Mexican data protection authority, the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI). Website: https://www.inai.org.mx.

Regional compliance note: Because Bet Us operates from offshore jurisdictions such as Curaçao or Anjouan, the practical enforcement of decisions by UK, EU or Mexican authorities may be limited. Nonetheless, we take privacy complaints seriously and will cooperate in good faith with competent authorities where required by law.

Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data processing practices. When we make material changes, we will take appropriate steps to inform you.

Notification methods: We may notify you of changes via email (where we hold a valid address for you), through prominent notices or banners on the Website, via your account dashboard, or by other appropriate means.
Advance notice: For significant changes that materially affect your rights or the way we process your data (for example, introducing new processing purposes or significantly changing retention periods), we will, where practicable, provide at least 30 days' advance notice before the new policy takes effect.
User options: If you do not agree with the updated Privacy Policy, you may choose to close your account (if any) and cease using the Website. Continued use of the Website after the effective date of the updated policy will be deemed acceptance of the changes, to the extent permitted by applicable law.

Version control: This Privacy Policy is identified as the "Bet Us - Privacy Policy" for the Website betuzca.com and is designed primarily for visitors and players from or located in the United Kingdom, acknowledging that the gambling services themselves are not lawfully available to UK residents. The current version is Last updated: November 2025. When we make material updates, we will indicate the date of the latest revision and may provide a brief summary of key changes (for example, changes to data retention periods, new categories of recipients or modifications to user rights procedures).

Regional compliance note: We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data across the various jurisdictions in which we operate or from which we are accessed.