Responsible Gaming

Responsible gaming means approaching gambling as a form of entertainment, with clear limits on the time and money you are prepared to spend, and without relying on it as a way to earn income or solve financial problems. The aim of this page is to help you make informed, conscious choices about your play, recognise risks early, and know where to find independent support.

The Bet Us version of the Bet Us service, available via betuzca.com, is not licensed by the UK Gambling Commission and is not legally available to residents of the United Kingdom. This page is provided for information and harm-prevention purposes only and must not be treated as encouragement to gamble. If you are in the UK, you should not attempt to open an account or place bets, including by using VPNs or other masking technologies. Where you have gambled with Bet Us from a permitted jurisdiction, Bet Us aims to provide tools and information to support safer play and to direct you to professional, confidential help services.

Risk Awareness

Understanding the risks of gambling and recognising early warning signs is essential to protecting yourself and those around you. Gambling problems usually develop gradually, as habits and beliefs change over time. The sooner you notice a pattern of risk, the easier it is to take action.

Common Warning Signs

Gambling more often: You are betting daily or several times a day, or you feel uneasy if you have not logged in for a while.
Thinking about gambling constantly: You find yourself planning bets, reliving past wins or losses, or checking odds when you should be focusing on work, study, or family.
Chasing losses: You increase your stake size or frequency of bets to "win back" money you have lost, instead of accepting losses as the cost of entertainment.
Spending more than you can afford: You use money intended for rent, bills, food, or other essentials, or you rely on overdrafts, loans, or credit cards to continue gambling.
Hiding your gambling: You delete messages, hide bank statements, or lie to friends and family about how much time or money you spend on gambling.
Negative impact on daily life: Gambling leads to arguments, anxiety, sleep problems, reduced work or study performance, or loss of interest in other activities.
Loss of control: You repeatedly gamble for longer or spend more than you planned, even after promising yourself you will stop.

Quick Self-Assessment

Read the statements below and answer "yes" or "no" for yourself. If you answer "yes" to several, you may be at risk of gambling-related harm and should consider seeking support:

I have spent more money on gambling than I can comfortably afford to lose in the last 12 months.
I have tried to win back money I lost by continuing to gamble or increasing my stakes.
I have borrowed money, used credit, or missed payments on bills because of gambling.
I have lied to people important to me about how much or how often I gamble.
I feel restless, irritable, or anxious when I try to cut down or stop gambling.
I gamble to escape worries, stress, low mood, or other personal difficulties.
My gambling has caused problems at work, in education, or in my relationships.
I have tried to stop or reduce my gambling but found that I could not stick to my decision.

If any of these statements feel familiar, you are not alone. Independent and confidential help is available 24/7 in the UK, and you are strongly encouraged to contact a specialist organisation listed in the support section below.

Limits & Tools

Setting clear limits on time and money is one of the most effective ways to reduce the risk of gambling-related harm. Where you use Bet Us via betuzca.com from a jurisdiction in which the service is permitted, you may have access to internal tools to help you manage your play. These tools are not a substitute for the protections required by UK-licensed operators and are not available to UK residents, for whom the site is restricted.

Deposit Limits

Deposit limits allow you to control how much money you can add to your gambling balance over a set period (daily, weekly, or monthly). As a general process on betuzca.com for eligible players:

Access your account: Log in and go to your personal account area (for example, "My Account" or "Profile").
Open responsible gaming settings: Look for a section titled "Responsible Gaming", "Player Limits", or similar.
Choose your limit type: Select a daily, weekly, or monthly deposit limit. Consider your income, essential expenses, and other financial commitments.
Enter your limit amount: Type the maximum total amount you are prepared to deposit in the relevant period (for example, £20 per day, £50 per week, or £100 per month). Always choose an amount that you could afford to lose entirely without affecting your essential needs.
Confirm and save: Review your limits carefully and confirm. In line with good practice, decreasing limits should take effect as soon as reasonably possible, whereas increasing limits should only take effect after a cooling-off period (for example, 24 hours or more).

For UK residents, the correct approach is to avoid using offshore, unlicensed operators altogether and instead use UK-licensed services, which must offer deposit limits supervised by the UK Gambling Commission.

Time and Session Limits

Time-based tools help prevent long, uninterrupted gambling sessions that can lead to loss of control:

Session timers: Some platforms allow you to set a maximum session length (for example, 30, 60, or 120 minutes). When the time is up, you are automatically logged out or shown a clear message prompting you to stop or take a break.
Reality checks: Pop-up reminders can appear at fixed intervals (for example, every 30 or 60 minutes) to show how long you have been playing and how much you have won or lost, prompting you to review your behaviour objectively.

When using such tools, choose conservative limits and stick to them. If you notice yourself repeatedly overriding reminders or immediately starting a new session, this is a strong sign that you should consider a longer break or self-exclusion.

Short "Time-Out" Breaks (24-72 Hours)

A "Time-Out" (sometimes called a temporary suspension) is a short cooling-off period that blocks access to your account for a defined time. Where available to players outside the UK:

Locate the Time-Out option: In your account or responsible gaming section, look for "Time-Out", "Cooling-Off", or "Pause Account".
Select the duration: Choose a short period such as 24, 48, or 72 hours, or another available option. During this time, you should not be able to log in, place bets, or make deposits.
Confirm your decision: Read any information about what will happen during the Time-Out and confirm. You should receive an on-screen confirmation and/or an email summarising the details.
Use the break constructively: Consider talking to someone you trust, reviewing your finances, and using independent support tools (such as blocking software) while your account is inaccessible.

Bet Us is not licensed in the UK and is described as restricting access from UK IP addresses. UK residents should instead register with UK-licensed operators if they choose to gamble and use their Time-Out and self-exclusion tools, which are overseen by the UK Gambling Commission.

Self-Exclusion

Self-exclusion is a stronger protection measure for people who feel unable to control their gambling or who have experienced gambling-related harm. It locks your account for a longer period, typically from six months up to a lifetime, and is designed to prevent immediate return to play.

How to Request Self-Exclusion

Where self-exclusion is available on betuzca.com to players in permitted jurisdictions (not the UK), the process generally follows these steps:

Open the responsible gaming section: Log in (if you are still able to do so) and navigate to "Responsible Gaming", "Self-Exclusion", or "Account Closure".
Choose self-exclusion: Select the option for temporary or permanent self-exclusion rather than a short Time-Out.
Select the exclusion period: Choose a minimum period such as 6 months, 1 year, 3 years, or "lifetime" where offered. A longer period is appropriate if you have already tried shorter breaks without success.
Confirm your decision: Carefully read the explanation of what self-exclusion means. You may need to confirm that you understand that you will be unable to access the account during the selected period and that the decision is final for that period.
Contact support if needed: If you cannot access the self-exclusion tools online, contact customer support via live chat or email and clearly state that you wish to self-exclude for a specified period. Keep a copy of any confirmation you receive.

Consequences of Self-Exclusion

Account access: During self-exclusion, you should not be able to log in, deposit, or place bets on the affected account. Any attempt to open new accounts with the same details should, in principle, also be blocked, although enforcement may be weaker at offshore, non-UK-licensed operators.
Withdrawals and balances: In many cases, you may still be able to request a withdrawal of any remaining cleared funds, subject to verification checks and the operator's Terms and Conditions. However, the information provided about Bet Us notes that accounts may be closed and funds forfeited where the player is in a restricted territory (such as the UK) or has used masking technologies. You should review the current Terms and Conditions on betuzca.com and, where possible, request withdrawals before confirming self-exclusion.
Re-opening an account: For fixed-term exclusions, accounts should not be re-opened before the end of the chosen period. For lifetime self-exclusion, re-opening should not occur. Because Bet Us operates under offshore licences (Curacao and Anjouan) with limited external oversight, you should not rely on UK-style enforcement and are strongly advised to use national self-exclusion schemes and blocking tools in addition to any internal measures.

In the United Kingdom, regulated operators must participate in the national self-exclusion scheme GAMSTOP. Bet Us is not licensed by the UK Gambling Commission and is not part of GAMSTOP. UK residents should register with GAMSTOP and avoid using offshore, unlicensed sites entirely.

Support Resources

If you are worried about your own gambling or someone else's, professional help is available, confidential, and free at the point of use in the UK. The organisations below are independent from Bet Us and are not affected by where you have gambled or which operator you used.

Local Support for the UK

National Gambling Helpline (GamCare): Call 0808 8020 133 from the UK, 24 hours a day, 7 days a week. Trained advisers provide free, confidential support, information, and signposting to further treatment. Language: English.
GamCare Online Services: Live chat and online forums are available at gamcare.org.uk, including moderated message boards and group chatrooms offering peer support and guidance.
NHS Gambling-Related Harm Services: The NHS provides specialist clinics for people experiencing gambling problems. Speak to your GP or visit nhs.uk and search for "gambling" to find information on treatment pathways in England, Scotland, Wales, and Northern Ireland.
Young people and families: For those under 18 or for parents/carers, dedicated advice is available via GamCare's youth services and other child-focused support projects listed on gamcare.org.uk.

International Support Organisations

🏢 Organization	📞 Contact	🌐 Website	⏰ Hours	🗣️ Languages
GamCare (UK)	+44 0808 8020 133	gamcare.org.uk	24/7	English
Gambling Therapy	Online chat	gamblingtherapy.org	24/7	Multilingual
Gamblers Anonymous	Local meetings	gamblersanonymous.org	Varies	Multiple

These organisations are independent from Bet Us. They offer confidential listening, guidance, and access to peer support communities worldwide.

National and Regional Self-Exclusion Schemes

United Kingdom - GAMSTOP: A free, nationwide self-exclusion register that prevents you from using most online gambling sites and apps licensed in Great Britain. Register at gamstop.co.uk and choose an exclusion period (for example, 6 months, 1 year, or 5 years). Bet Us is not UK-licensed and is not part of GAMSTOP. UK residents should rely on GAMSTOP and avoid offshore operators such as betuzca.com.
Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A national register that allows individuals to exclude themselves from licensed gambling operators in Spain. For more information, visit the Spanish regulator's website (Dirección General de Ordenación del Juego).
Other countries: Many jurisdictions have their own national self-exclusion systems (for example, Belgium's excluded persons list, some provincial schemes in Canada, and state-level programmes in parts of the USA). Check with your local gambling regulator for accurate and up-to-date information.

Blocking Software and Device-Level Tools

Gamban: A paid blocking application that prevents access to a wide range of gambling websites and apps across multiple devices. See gamban.com for details and availability.
BetBlocker: A free blocking tool that allows you to restrict access to gambling sites and apps for chosen periods. See betblocker.org.
Parental controls and DNS filters: Many routers, mobile operating systems, and security suites allow you to block categories of websites. These can provide an additional layer of protection when combined with self-exclusion.

Support for Families and Affected Others

Gambling-related harm affects not only the person who gambles, but also partners, children, friends, and colleagues. Family members and others close to someone with gambling problems can access specialist advice and emotional support:

GamCare family and friends support: Information, one-to-one support, and group sessions for people affected by someone else's gambling, available via gamcare.org.uk.
GamAnon / Gam-Anon: A fellowship for families and friends of people with gambling problems, offering meetings and peer support. See gamanon.org.uk and gam-anon.org for local and online options.
General mental health support: If you or someone close to you is in immediate emotional distress, you can contact NHS services, Samaritans in the UK on 116 123, or other crisis lines listed on nhs.uk.

All of these supports are confidential. You do not need to be a Bet Us customer, and you do not have to wait until you feel "out of control" to ask for help.

Help for Family

If you are worried about a friend or family member's gambling, you may feel torn between wanting to help and fearing conflict. It is important to protect your own wellbeing while encouraging them to seek professional support.

Talking to Someone About Gambling

Choose the right moment: Pick a calm time when neither of you is angry, under the influence of alcohol or drugs, or in the middle of gambling. Avoid starting the conversation immediately after a big loss or argument.
Use non-judgemental language: Focus on what you have observed ("I've noticed you seem stressed and are gambling more often") rather than accusations ("You always waste money"). Express concern, not blame.
Listen actively: Allow them to explain how they feel without interrupting. Acknowledge their emotions, even if you disagree with their choices. Avoid ultimatums unless safety is at risk.
Set clear boundaries: Decide what you are and are not prepared to do (for example, not lending money, not lying to cover debts). Communicate these boundaries calmly and stick to them.

Encouraging Professional and Peer Support

Suggest specialist services: Encourage them to contact the National Gambling Helpline (0808 8020 133), GamCare, or another recognised service. Offer to sit with them while they make the call or join an online chat.
Explore self-exclusion and blocking: If they are willing, support them in registering with GAMSTOP (for UK-licensed sites), installing software such as Gamban or BetBlocker, and setting strong device passwords to prevent easy reversal.
Consider therapy: Many people benefit from talking to a psychologist, counsellor, or psychotherapist who has experience with gambling issues. In the UK, referrals can often be made through a GP or via NHS and charity-run services.

Support for You as a Family Member

Use family support groups: GamCare's friends and family services, GamAnon meetings, and online forums provide spaces to share experiences and coping strategies with others facing similar challenges.
Look after your own mental health: Seek support from your GP, a counsellor, or mental health services if you are feeling overwhelmed, anxious, or depressed. You are entitled to help in your own right.
Get financial advice: If shared finances or debts are involved, consider speaking to a free, independent debt advice service or charity for guidance on budgeting, insolvency options, and protecting joint assets.

Remember that you did not cause the gambling problem and you cannot solve it alone. Professional help and peer support communities can provide structured, ongoing assistance for both you and your loved one.

Operator's Commitment

Bet Us states that it is committed to promoting responsible gambling on betuzca.com and to reducing gambling-related harm for customers in jurisdictions where its services are legally available. However, the operator is not licensed by the UK Gambling Commission, holds offshore licences in Curacao and Anjouan, and is not subject to UK regulatory standards or oversight. This limits the external enforcement of its responsible gambling measures for UK users, who should not access the service.

Internal Risk Checks and Monitoring

Behavioural monitoring: Bet Us may monitor account activity for indicators of risk, such as rapid increases in deposit levels, frequent high-value bets, extended play sessions without breaks, repeated declined payments, or patterns of chasing losses.
Age and identity verification: As part of its licensing obligations in offshore jurisdictions, Bet Us is expected to carry out Know-Your-Customer (KYC) checks. The information provided indicates that UK residents are listed as a restricted group and that attempts to bypass this (for example, using VPNs) can result in account closure and forfeiture of funds.
Automated warnings and prompts: Where risk patterns are detected, customers may receive on-screen messages or emails encouraging them to review their gambling, set limits, take a break, or consider self-exclusion.

Proactive Contact with Players

Support or risk teams may initiate contact with a player if certain thresholds are reached, for example:

Significant or repeated increases in deposit or stake amounts over a short period.
Evidence of gambling for very long sessions or at unusual hours on multiple days.
Repeated attempts to deposit beyond previously set limits or after declines.
Direct expressions of distress, financial difficulty, or loss of control in chats or emails.

In such cases, the operator may provide information about responsible gambling tools, suggest self-exclusion, or direct the player to independent support organisations. Because Bet Us is not UK-regulated and does not appear to use an independent Alternative Dispute Resolution service recognised by UK authorities, any complaints or concerns about how responsible gambling issues are handled will fall under offshore laws (for example, Curacao) rather than UK consumer protection law. UK residents should therefore seek support from local services and avoid using unlicensed operators.

Updates

Responsible gambling standards and legal requirements evolve over time, particularly in highly regulated markets such as the United Kingdom. Although Bet Us does not hold a UK Gambling Commission licence and does not lawfully provide services to UK residents, it may update its responsible gaming information and tools on betuzca.com to align with emerging best practice in 2025 and beyond.

How You Will Be Informed

Website notices: Material changes to this responsible gaming information may be highlighted on the responsible gaming page itself and, where appropriate, via banners or notices on the main site.
Email communication: Where legally permitted and where you have provided valid contact details, Bet Us may inform active customers in permitted jurisdictions about significant updates to responsible gaming tools or policies by email or account message.
Policy documents: Updates may also appear in the Terms and Conditions, Privacy Policy, and any dedicated Responsible Gaming policy documents published on betuzca.com.

Because UK residents are in a restricted territory and should not have active accounts, they should rely on information from UK-licensed operators and UK authorities. This page is intended to provide general harm-reduction information as at the date below.

Last updated: 6 November 2025

Contact & Feedback

Bet Us provides customer support via live chat, email, and toll-free phone numbers primarily for users in North America and other permitted regions. As of 2025, no dedicated UK-based responsible gambling email address, phone number, or office is published for betuzca.com, and the operator has no UK-licensed presence. UK residents should not create accounts or gamble with Bet Us and should use the independent support contacts listed above.

Reaching the Operator About Responsible Gambling

Live chat: If you already have an account from a permitted jurisdiction, you can contact customer support via the live chat function on betuzca.com and state clearly that your query relates to "Responsible Gaming" or "Safer Gambling". Ask for your case to be escalated to the relevant team if necessary.
Email: Use the general support email address provided in the "Contact Us" section of betuzca.com and include "Responsible Gaming - Bet Us" in the subject line. Keep a copy of all correspondence for your records.
Telephone (non-UK, where available): If a toll-free or other phone number is listed on betuzca.com for your region, you may call to discuss account limits, self-exclusion, or concerns about your gambling. Be aware that these numbers are not UK-based and may not be free from the UK.

Because Bet Us operates offshore and is not subject to UK dispute resolution mechanisms, any concerns about unfair treatment, withheld funds, or unresolved responsible gambling issues should also be discussed with independent legal or consumer advice services in your own country.

Feedback and Self-Control Requests

If you wish to provide feedback on this responsible gaming information or request additional support, you may use the feedback mechanisms provided on betuzca.com. A typical process is:

Visit the "Contact Us" or "Help" section of betuzca.com.
Choose the available form, chat, or email option.
State that your message concerns "Responsible Gaming" or "Self-Control Tools".
Describe clearly what you are requesting (for example, lowering deposit limits, setting a Time-Out, self-exclusion, or confirming that you are in a restricted jurisdiction and wish to close your account).

For developers or site administrators implementing this page, you may wish to include a simple on-site feedback form directing messages to your internal responsible gaming team, for example:

Please remember that for residents of the United Kingdom, the safest and legally appropriate course is not to use betuzca.com at all, but to seek help from the UK-based services listed in the Support Resources section and to use protective tools (such as GAMSTOP, blocking software, and NHS support) that are regulated and recognised within the UK.